This page will allow you to find out answers to questions that you may have. If the answer to your question is not featured on this page, please refer to our Contact Us and our customer service will be more than happy to help you.
Is my personal information secured?
XplayBet.com is committed to maintaining the best privacy practices, in order to make sure that your online experience is as safe and as secure as technically possible.
All financial transactions and personal information are transmitted via Secure Socket Layer (SSL) technology and is stored in a secure operating environment, after being checked with the latest fraud control system.
Am I allowed to bet with XplayBet.com?
To bet with XplayBet.com you must be at least 18 years of age!
XplayBet.com believes in creating a gaming environment that is appropriate and responsible.
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet.
Just search the web for your suitable “Parent control” application.
How do I solve display issues?
Some customers may experience a display issue where the "Bet Slip" appears off the edge of your screen. This is most likely to be due to the screen resolution of your PC being set too low (below 1024 by 768). For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher.
What do I do if I lost or forgot my username and/or password?
To reset your password, please click on "I have lost my password” button on the upper side of the screen. If you have forgotten your username, enter your e-mail at the appropriate place or just e-mail our support staff at [email protected] and our Customer Service Team will be happy to assist you further.
How can I change my password?
To change your password, click on "My account" and fill out the "Change password" section.
Enter your current password and your new one in the appropriate boxes, and click on the "change password" button.
How do I access ‘My account’?
After you have logged-in you can then access the ‘My Account’ page. The ‘My Account’ section contains Personal information and account information.
Which deposit methods are accepted?
XplayBet.com allows you to fund your XplayBet.com account with a wide range of payment options. You can do so either by bank wire, credit card, e-wallet companies and/or prepaid cards. For the detailed list of options, check out the “Deposit” page.
How do I withdraw my winnings?
In order to withdraw, you need to click on the “Withdraw” link, from the drop down menu below your username. Then follow the simple instructions to complete the process.
How do I know how much money do I have?
Once logged in, you can view your Casino balance and your sports balance on the upper slip of your screen.
How do I open a XplayBet Account?
In order to register your personal XplayBet Account, you will have to click on any link or banner titled “Open Account” or “Join us” and to fill out your personal details in the registration form. After you have filled out the form you will have to agree to our Terms & Conditions by clicking on the according checkbox in the registration form. To complete your registration simply click on the “Create New Account” button.
How do I validate my XplayBet Account?
To verify and validate your XplayBet Account please contact our Customer Support Department via email at [email protected].
Why do I have to provide my personal details to XplayBet?
The Company has the right to request documents, in order to verify its clients’ identity at any stage of their account’s lifetime. At XplayBet we strive to ensure all of our users are able to enjoy themselves in a fully secured environment.
How old do I have to be to open a XplayBet Account?
All XplayBet customers must comply with their local legislation regarding gambling. You must be 18 or older to be able to create an XplayBet Account and access our gambling features. We usually request proof of age in order to verify the information you have entered when registering.
How is my personal information safe?
Can I open more than one XplayBet Account?
No, all customers are limited to opening just one account with us. We reserve the right to close any multiple accounts opened for a single person.
Can I change my username?
Your username is a unique part of your account. As such, it cannot be changed but should you believe an alteration is required, please reach our customer support team via e-mail: [email protected] or Live Chat, and we will assist you to the best of our ability.
I’ve made a mistake while filling in my personal details. What should I do?
To alter some of the account’s information you need to go to My account -> Details. If you do not find the details you need to adjust in the form, you need to reach us by e-mail [email protected] or Live Chat and specify the changes you need to make to your account and we will assist you further.
What kind of currency can I choose for my XplayBet Account?
All currencies supported by XplayBet can be found in the Currency drop-down menu on the Cashier page of our website. You can access the Cashier page by clicking on Cashier in the upper right are of the website.
Can I change the currency in my account?
A change of currency is only possible if you have not performed any transactions to your account, should you need a change and have prior financial activity with your account you may reach [email protected] for further assistance.
I can’t remember my XplayBet username and/or password. What should I do?
If you have forgotten your login details please click on Recover Account in the upper left area of the website in order to retrieve your credentials. If you need additional assistance please contact us via email: [email protected] or via Live Chat.
How can I reach you if I need help with completing my registration?
You can always contact us via email: [email protected] or chat via any Live Chat banner on our website, and our team will do its best to provide any assistance needed.
How can I make a deposit after registration?
You can find all deposit options under DEPOSIT in the MY ACCOUNT drop-down menu in the light-blue navigation bar below the main website navigation menu.
Are there any deposit fees?
No, all deposits made to your XplayBet account are absolutely free of charge.
Are there any fees for withdrawals?
No, all approved withdrawals are free of charge.
How long does it take to process a deposit or a withdrawal?
Deposits are processed immediately while withdrawals are processed according to the payment method you have selected. Please find additional information on the Cashier page of the XplayBet Website.
How can I close my XplayBet Account?
In order to close your XplayBet Account please contact our Customer Support Team via email: [email protected] with your request.
Are there any bonus offers I can claim by opening an XplayBet account?
You can find all promotions and bonus offers by clicking on Promotions in the upper right area of the website. Once you register you will also receive personalized bonus offers based on your gambling preferences.